WHITE PAPER:
Leverage your customers' unique voice for an enhanced customer experience

Is Active Voice Biometrics or Passive Biometrics better for your company?

  • Active Voice Biometrics: Text-dependent, active voice biometrics prompts the users to say a specific phrase or set of phrases. 
     
  • Passive Voice Biometrics: Text and language-independent, passive voice biometrics requires no specific action from the customer for authentication.

Both offer:

  • Secure Customer Authentication: Voice biometrics is one of the safest ways for customers to verify themselves as it removes the need to share personal data over the phone or answer a series of questions to identify themselves.
     
  • Improved Customer Experience: Seamlessly authenticate customers during the course of a normal conversation with an agent, streamlining the overall customer experience.
     
  • Increased ROI: Improve contact center performance by shortening wait times, average handling, and hold times, which equates to extensive time savings and increased agent efficiency.